Jana Ballieul understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. "We," "our" means janaballieul.com and its affiliates. "You," "your," "visitor," or "user" means the individual accessing this site.

Personal and non-personal information

Our Privacy Policy identifies how we treat your personal and non-personal information.

What is non-personal information and how is it collected and used?

Non-personal information is information that cannot identify you. If you visit this web site to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer's web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

What is personal information and how is it collected?

Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, and telephone number. We may collect personal information from you in a variety of ways:

When you send us an application or other form. When you conduct a transaction with us, our affiliates, or others. When we collect information about you in support of a transaction, such as credit card information.

Are cookies or other technologies used to collect personal information?

Yes, we may use cookies and related technologies, such as web beacons, to collect information on our web site. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with us, a cookie helps janaballieul.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same janaballieul.com website, the information you previously provided can be retrieved, so you can easily use the features that you customised.

A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the web site or to monitor how our users navigate the web site, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon or forwarded.

Third party vendors also may use cookies on our web site. For instance, we may contract with third parties who will use cookies on our web site to track and analyse anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us to improve the visitor experience, to manage our site content, and to track visitor behaviour. We may also contract with a third party to send e-mail to our registered users/members.

To help measure and improve the effectiveness of our e-mail communications, the third party sets cookies. All data collected by this third party on behalf of Jana Ballieul is used solely by or on behalf of Jana Ballieul and is shared externally only on an anonymous, aggregated basis. From time to time we may allow third parties to post advertisements on our web site, and those third-party advertisements may include a cookie or web beacon served by the third party. This Privacy Policy does not cover the use of information collected from you by third party ad servers. We do not control cookies in such third party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad. We will not share your personal information with these companies, but these companies may use information about your visits to this and other web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the janaballieul.com websites you visit.

How does Jana Ballieul use personal information?

Jana Ballieul may keep and use personal information we collect from or about you to provide you with access to this web site or other products or services, to respond to your requests, to bill you for products/services you purchased, and to provide ongoing service and support, to contact you with information that might be of interest to you, including information about products and services of ours and of others, or ask for your opinion about our products or the products of others, for record keeping and analytical purposes and to research, develop and improve programmes, products, services and content.

Personal information collected online may be combined with information you provide to us through other sources. We may also remove your personal identifiers (your name, email address, etc). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is non-personal information and we may treat it like other non-personal information. Finally, we may use your personal information to protect our rights or property, or to protect someone's health, safety or welfare, and to comply with a law or regulation, court order or other legal process.

Does Jana Ballieul share personal information with others?

We will not share your personal information collected from this web site with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorise them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in behaviour which is harmful to other visitors or illegal.

Third Party Processors

In order to provide our services, we work with the following third party platforms that may process your personal data:

Stripe, payment processing. Your payment information is handled directly by Stripe and is subject to their privacy policy. We do not store your card details.

Systeme.io, email marketing and sales funnel management. Your name and email address may be stored and processed via Systeme.io when you sign up for our mailing list or purchase a service.

Google Calendar, appointment and booking management. When you book a call or consultation, your name and email address may be processed via Google Calendar. This is subject to Google's privacy policy.

We only share the minimum necessary personal data with these providers and require that they process it solely for the purposes outlined above.

How is personal information used for communications?

We may contact you periodically by e-mail, mail or telephone to provide information regarding programmes, products, services and content that may be of interest to you. In addition, some of the features on this web site allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorised interception.

How is personal information secured?

We have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss, misuse, alteration, or destruction. Only authorised personnel and third party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorised persons will not obtain access to your personal information.

Data Protection and GDPR

Jana Ballieul is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Spanish data protection law.

As a user of this Site, you have the following rights regarding your personal data:

The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request erasure of your personal data, where there is no legitimate reason for us to continue processing it. The right to object to or restrict processing of your personal data. The right to data portability, to receive your data in a structured, commonly used format. The right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at studio@janaballieul.com. We will respond within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD) at www.aepd.es.

Lawful Basis for Processing

We process your personal data on the following legal bases: performance of a contract (when you purchase a service), legitimate interests (when we communicate with you about our services), and consent (when you sign up to receive marketing communications). You may withdraw consent for marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly at studio@janaballieul.com.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client records are typically retained for up to 5 years for accounting and legal purposes. Marketing data is retained until you withdraw consent or request erasure.

Links

This site contains links to other sites that provide information that we consider to be interesting. janaballieul.com is not responsible for the privacy practices or the content of such web sites.

How can a user access, change, and/or delete personal information?

You may access, correct, update, and/or delete any personally-identifiable information that you submit to the web site. You may also unsubscribe from mailing lists or any registrations on the web site. To do so, please either follow instructions on the page of the web site on which you have provided such information or subscribed or registered, or contact us at studio@janaballieul.com.

Children's privacy

Jana Ballieul will not intentionally collect any personal information (such as a child's name or email address) from children under the age of 13. If you think that we have collected personal information from a child under the age of 13, please contact us.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Spain. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Madrid, Spain. If you are a consumer based in another EU member state, you may also have the right to bring proceedings in the courts of your country of residence.

Changes

Jana Ballieul reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the web site for a period of time. If you have any questions about privacy at any websites operated by janaballieul.com or about our website practices, please contact us at: studio@janaballieul.com.